Terms & Conditions for Wedding Flowers and product hire
The prices given in any quotation are subject to change should you wish to change the style, floral materials or scale of any designs. A non-refundable 20% booking fee is required as soon as possible; this secures the date and confirms the services to be provided. A final detailed confirmation consultation is recommended around four to six weeks before your wedding day, this helps to finalize any last minute changes or adjustments you wish to make as well as to confirm any deliveries. Your flowers are pre-ordered up to one month before your wedding day, as such you have up until one month prior to the wedding to make any changes required known. Changes that are required after this may be subjected to additional fees and may not be possible depending on the scale of change. Due to the living nature of fresh flowers and foliage, there may be occasions where particular varieties are not available or readily sourced. Whilst I will endeavor to obtain the desired products, sometimes it is just not possible to source particular varieties. All fresh flowers and foliage are subject to availability and high-quality assessment before being used within your wedding flowers. As such, I reserve the right to use similar materials in place of previously chosen flowers should the original not be available. For the following reasons, Billy & Botany are not to blame for the scenario in which any of our products are not delivered to the venue for the event; acts of God, terrorism, crime or extreme weather. It is the responsibility of the individual in receipt of this quote- the client- to ensure that all products hired from Billy & Botany are returned in the same condition as when they were delivered. Damage includes but is not limited to breakages, cracks, stains or burns. The client will be responsible for covering the cost of any repairs or replacements at the instruction of Billy & Botany. We do not advise that any food is placed directly onto any product you have hired from us and as such is it the client's responsibility to ensure this act is carried out. The total sum of the wedding flowers must be paid for, at the very latest, one month before the wedding. Should you have any complaints following the event, these must be made known within 48 hours of the event starting- after this, we are to assume that you were satisfied with the products and no further action can be taken on you behalf. The right to cancel wedding flowers is my own should the total payment not be made by the confirmed date. There is no obligation to offer compensation for inconvenience caused as a result of this. Cancellations made 90 days of more before the booked event will result in any other payment refunded minus the booking fee. Cancellations made between 89 and 60 days before the event will result in a 50% administration charge of the total quotation and all other payment refunded minus the booking fee. Any cancelations made between 59 and 30 days before the wedding will require 75% of the total quote to be paid to the remainder and myself will be refunded if paid, the booking fee is still non-refundable. Cancelations made 29 days or less before the booked event will require the full balance to be paid. All payments can be made either through cash, cheque or bank transfer. Receipts can be provided for any payments if desired.